Privacy Policy

Privacy Policy :

This privacy policy describes how personally identifiable information is collected and used. You should read all the terms of the Privacy Policy carefully.

  • Terms written in capital letters shall have all the meanings set forth in the Terms and Conditions of the Guest Website, whenever they are used in the Privacy Policy.
  • By using the Guest Site, you agree to the terms of this Privacy Policy and agree that it may be modified from time to time by the Company, in its sole discretion. You should review this Privacy Policy regularly for any changes that may occur.
  • The personal information you provide is used in connection with processing your orders, communicating with you about goods or services you have requested via the guest website, settling payments, and preventing fraudulent transactions, as described in this Privacy Policy.
  • Information you provide when you use a guest site, including when you sign up to create your account, is also collected. Information about how you use guest services, such as the types of content you watch or interact with or the frequency and duration of your activities.
  • Guest Company works with a third-party service provider, which uses information collected automatically through technology, to help you better understand how you use the Guest Website. The information that this third party service provider collects, such as the way you navigate the guest website, will help them serve you better.
  •  When you make a purchase, all information relating to the purchase or transaction is collected, including your payment information, such as your credit or debit card number, other card information, account and other authentication information, as well as billing, shipping and contact details.
  • Al-Dhaif cooperates with other companies and individuals to perform other functions on its behalf. Examples include package delivery, data analysis, providing marketing assistance, processing credit card payments, and providing customer service. They also have access to personal information necessary to perform their functions, but may not use it for other purposes.
  • The Guest Company cares about your privacy and security and takes them very seriously. For this reason, it is working to put in place security, technical, administrative and physical measures to protect against unauthorized access, or prevent the use of personal information. However, the guest company cannot guarantee the safety and security of any information you transmit to it, as this is at your sole risk.
  • E-mail and instant messages are not recognized as secure communications, so you should not send any private information to the guest company via e-mail.
  • Participants are responsible for maintaining the confidentiality of their password and account, and are also responsible for the activities that occur on their accounts, and they must notify the guest site immediately in the event of any unauthorized use of their account.
  • You understand and agree that the Guest Site may: (i) disclose your personal information to any member of the Guest Company, (ii) access, retain and disclose any information it may have about you if required to do so by law, or as may be Such access, retention or disclosure is reasonably necessary to avoid liability or to comply with legal process, such as a search warrant, subpoena, law or court order, or to protect the rights and property of the Guest, the rights of its affiliates, or the rights of the public.
  • If you breach these Terms and Conditions, your personal information may be transferred to third parties, such as guest legal advisors to the extent necessary for such third parties to resolve the matter.
  • In the event that the ownership of the guest site changes or the control of the site changes, in part or in whole, your information may be transferred to the new owner.

Return and exchange policy:

In order to ensure the satisfaction of our customers and in accordance with the store's policies, all purchases are subject to return and exchange according to the following conditions:

  1. The integrity of the product and its original packaging and non-use, and the store has the right to refuse to return, replace or replace any product that has been used.
  2. We guarantee our customers the return and replacement of any damaged or damaged product or that does not match the order invoice.
  3. The return and replacement period is 24 hours from the time of receiving the product from the carrier.
  4. The customer must refrain from receiving any product from the carrier if it appears to be damaged, damaged or not in conformity with the order invoice and notify the store’s customer service of that via e-mail
  5. The price of the returned, exchanged or canceled product will be returned to the customer within a maximum period of 14 days after deducting the delivery price and any additional costs charged to the customer, except for what is mentioned in the second condition, the store bears the shipping and delivery fees and any other costs.
  6. It is not possible to cancel or modify the order after issuing the invoice.
  7. The customer undertakes to fill in all the data correctly, especially the delivery and communication addresses, and we disclaim any responsibility for any information recorded incorrectly, and the customer is not entitled to claim any compensation for the product.

The customer must send to customer service to coordinate in the chat icon appearing at the bottom of the site or send an email to and the work team will send the bill of lading and return instructions to you via e-mail, or WhatsApp.